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FAQs

Do you ship across India?

Yes! We ship all across India. Standard shipping charge of Rs 100/- is charged at the time of checkout.

Do you ship internationally?

Currently we are only shipping PAN India, but working on making our art internationally available soon!

How long does shipping take?

Orders are usually dispatched within 3-4 business days. Once shipped, delivery typically takes 5-7 business days within India, depending on your location. 

Do you offer custom orders?

Yes! We occasionally accept custom illustrations and special commissions. If you’d like to discuss a custom project, please get in touch through our email: stoberimoo@gmail.com

Do you accept bulk or corporate orders?

Yes, we do. We love working on bulk gifting, corporate orders, events, and collaborations. Please contact us with your requirements for a custom quote.

Can I cancel or modify my order?

If your order hasn’t been dispatched yet, we’ll do our best to accommodate cancellation or modification requests. Once an order has been shipped, it cannot be cancelled or changed. No cancellation or modification is possible for custom orders.

Do you accept returns or exchanges?

As our products are carefully packed and many are limited edition, we do not accept returns or exchanges. However, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos, and we’ll be happy to help.

Can I use your artwork commercially?

No. All artwork is protected by copyright and is for personal use only. It may not be reproduced, resold, or used commercially without prior written permission.

Do you offer Cash on Delivery (COD)?

No, we currently do not offer Cash on Delivery. All orders must be prepaid through our secure payment gateway.

What happens if nobody is available during delivery?

The courier will usually make another delivery attempt or contact you. If the package is returned to us due to unsuccessful delivery attempts or an incorrect address, additional shipping charges may apply for re-dispatch.

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